Coronavirus (COVID-19) Response Efforts
In response to the Coronavirus (COVID-19) outbreak, we are experiencing extremely high volumes of requests for masks, gowns, hand sanitizers, disinfectants, gloves, as well as other products. Many of these products are on manufacturing back-orders that are beyond our control.
Our phone lines, emails, office staff and warehouse workers are busy keeping up with demands, fulfilling requests, obtaining ETAs and replenishing our inventory. Starting March 17th, our staff have been working in split shifts to mitigate potential exposure. Our opening hours will be 7:00am-12:00pm and 12:30-5:00pm. This means replies to messages, voicemails and emails may take longer than usual depending on shifts.
We are in continual communication with our manufacturers, making every effort to restock inventory during this period of manufacturing, logistics and supply chain challenges. In order to protect the integrity of the supply chain, the following implementations are in place:
Only existing customers, who routinely order items categorized as outbreak supplies are allowed to order. No new accounts are being opened at this time for outbreak categorized items.
Front-line medical accounts receive priority
Allocation of supplies are based on usage/purchasing history to ensure fair distribution and protect supply chains.
Ordering of substitute products may be restricted to protect the supply chain of the substitute item.
Items which are out of stock, and do not have manufacturer ETAs available will NOT be put on back-order. We are currently unable to manage waiting lists due to high demands.
ALL OUTBREAK CATEGORIZED ITEMS, OVERSTOCK PURCHASES OR PRODUCTS SENT AS SUBSTITUTES IN THE OUTBREAK CATEGORY ARE FINAL SALE. NO RETURNS OR EXCEPTIONS!
What can our customers do to protect the themselves while preserving the integrity of our supply chain?
We do not have N95 masks, and have no ETAs from any manufacturers or N95 masks.
Please do not order more outbreak supplies than you think you will reasonably be able to use between now and the 2020 fall flue season (should you have product remaining beyond the COVID-19 outbreak). Remember – no returns!
There is NO REASON to over-stock/hoard non-critical supplies which are not affected by the outbreak. Any extreme increases in purchasing volumes outside of normal habits cause a ripple effect though the entire supply chain. This also delays processing and delivery of orders. We therefore reserve the right to limit quantities at our discretion.
If you are unable to get through on phone lines, we ask that you leave a voicemail OR email to firstname.lastname@example.org with your complete office contact details.
Stat Healthcare, our manufacturers, and vendors all greatly appreciate your business and understanding during this challenging time!
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