Coronavirus (COVID-19) Response Efforts
In response to the Coronavirus (COVID-19) outbreak, we are experiencing extremely high volumes of requests for masks, gowns, hand sanitizers, disinfectants, gloves, as well as other products. Many of these products are on manufacturing back-orders that are beyond our control.
We are in continual communication with our manufacturers, making every effort to restock inventory during this period of manufacturing, logistics and supply chain challenges. In order to protect the integrity of the supply chain, the following implementations are in place:
Only existing customers, who routinely order items categorized as pandemic supplies are allowed to order such items. No new accounts are being opened at this time for pandemic categorized items.
Front-line medical accounts receive priority.
Allocation of supplies are based on usage/purchasing history to ensure fair distribution and protect supply chains.
Ordering of substitute products may be restricted to protect the supply chain of the substitute items.
Items which are out of stock, and do not have manufacturer ETAs available will NOT be put on back-order. We are currently unable to manage waiting lists due to high demands.
ALL PANDEMIC CATEGORIZED ITEMS, OVERSTOCK PURCHASES OR PRODUCTS SENT AS SUBSTITUTIONS DURING THE PANDEMIC ARE FINAL SALE. NO RETURNS OR EXCEPTIONS!
What can our customers do to protect the themselves while preserving the integrity of our supply chain?
We do not have N95 masks, and have no ETAs from any manufacturers of N95 masks. These continue to be diverted directly to acute care.
There is NO REASON to over-stock/hoard non-critical supplies which are not affected by the outbreak. Any extreme increases in purchasing volumes outside of normal habits cause a ripple effect though the entire supply chain. This also delays processing and delivery of orders. We therefore reserve the right to limit quantities of all items at our discretion.
If you are unable to get through on phone lines, we ask that you leave a voicemail OR email to firstname.lastname@example.org with your complete office contact details.
Stat Healthcare, our manufacturers, and vendors all greatly appreciate your business and understanding during this challenging time!
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